Complaints are a normal part of working life. It’s a mistake to think that if you run an efficient department and relate well to your employees, you’ll never have any complaints. It’s human nature to complain, even when there isn’t that much to complain about. Here is some information to pass along to supervisors regarding handling employee complaints.
1. Lack of Accessibility.
It is not uncommon for the executive level leaders and senior managers to become isolated from the employees of the company. Maybe their offices are located at the top of the building and they always stay on that floor for the entire day. This creates a feeling of a hierarchy at play, and as an employee, if they are below the totem pole, they will feel so far removed from the decision makers and it is really inconvenient to ask a decision from the leader.
2. Internal Pay Equity:
Employees are concerned particularly with pay compression, the difference in pay between new and longer term employees. In organizations, with the average annual pay increase for employees around 4%, employees perceive that newcomers are also often better paid.
3. Complain About Their Colleague
Employees also complain about their co-workers. Personality conflicts and other disputes might be brought to you to resolve.
4. Wrong Fit.
An employee is hired to do the work and the first day he shows up, he ends up in a completely different role. This may be basically a form of lying to an employee. If an employee is hired to do this job but is placed in another, he will forever be miserable.
Employees want the feeling that each employee is treated equivalently with other employees. If there are policies, behavioral guidelines, methods for requesting time off, valued assignments, opportunities for development, frequent communication, and just about any other work related decisions you can think of, employees want fair treatment.
6. Working Conditions
Working condition is always the main topic which the employees complain frequently. Such as the facility cleanliness, employees want a clean, organized work environment in which they have the necessary equipment to perform well. And other safety concerns, issues related to comfort or convenience, and even complaints about discrimination or harassment could arise.
7. Higher Salaries and Wages
Wages is a frequent area of concern for most employees, so the complaints about this are always exited. The employees may complain about raises, job classifications, errors in payments and deductions, overtime calculations, or incentive systems. The salary is also the main area in which employees seek change. You can foster a work environment in which employees feel comfortable asking for a raise.
8. Freedom from Financial Insecurity
Startup employees do not receive much in the way of salaries. But it does motivate them if they can get some benefits that would keep them at bay from financial insecurity. Even small loans and emergency funds work fine to address this.
9. Workloads are Too Heavy:
The employees feel as if their workloads are too heavy and their time is spread too thinly if departments are understaffed, and it may become worse as layoffs; if you want to find educated, skilled, experienced staff, and your business demands grow, to combat this, each company should help employees participate in continuous improvement activities.